Lilia Guan

Lilia Guan is an award-winning journalist, with over 20 years of experience writing about technology and business. Her work, both branded and editorial, has appeared in numerous publications, including CRN Magazine, CIO, and ZDNET. She was …also editor of Government News Magazine in Australia, reporting daily on public sector, management, and technology issues.

Latest from Lilia Guan

Investing in technology to keep pace with customer service

Customers expect to be treated like VIPs and to have their issues addressed immediately. Even smaller players can set aggressive customer service goals.

March 2, 2022 by Lilia Guan in Business / Paid Content

Benefits of server virtualization for a tight IT budget

Reducing the need for additional hardware by going virtual can save SMBs in many ways

December 1, 2021 by Lilia Guan in Servers / Paid Content

Upping your remote tech game with AI

Machine learning and artificial intelligence can enhance laptop performance and collaboration without requiring any special expertise.

November 16, 2021 by Lilia Guan in Mobility / Paid Content

Getting switched on: Network transformation

Growing businesses need to make sure their data network grows in tandem with employee devices.

October 4, 2021 by Lilia Guan in Networking / Paid Content

When the email scam originates inside your walls

Don't fall victim to the highly sophisticated in business email scams

September 20, 2021 by Lilia Guan in Security / Paid Content

Extending IT support beyond basic warranty

The service plan that comes with initial purchase may not be enough to meet the technology needs of today's small business.

August 23, 2021 by Lilia Guan in IT Priorities / Paid Content

Recovering from a cybersecurity disaster

What are the next steps for a small business should the unthinkable breach occur?

August 11, 2021 by Lilia Guan in Security / Paid Content

Funding a technology refresh to thrive

Small businesses have many financial options when it's time to fund a tech reboot or pandemic recovery effort.

July 14, 2021 by Lilia Guan in SMB / Paid Content

Demystifying networks for small business

Centralizing your network can help with productivity, security, and remote worker support, so include it in your growth plan.

June 28, 2021 by Lilia Guan in Networking / Paid Content

Compliance brings international consequences for digital business

Small businesses are not exempt from data privacy legislation, both domestically and around the world.

June 17, 2021 by Lilia Guan in SMB / Paid Content

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