We need to talk about ITILITIL bashing doesn't work - but we continue to do it, writes Stephen Mann, who also wonders how the detractors, buyers, and sellers of ITIL can meet in the middle. January 25, 2012 by Stephen Mann in Enterprise Software
Run IT As A Business? Do You Know What It Means?It delivery needs to be demand - rather than supply - driven, blogs Stephen Mann. October 10, 2011 by Stephen Mann in CXO
Will it be DevOps or "DevOid” For I&O Professionals?Can DevOps save IT Ops from extinction? Stephen Mann weighs in on the ongoing tension between IT Operations and Application Development. July 22, 2011 by Stephen Mann in CXO
Social? Cloud? What about mobile?What does mobility mean in IT service management terms? August 15, 2011 by Stephen Mann in CXO
ServiceNow Finally Goes Public: Which Way Now?ServiceNow has finally gone public. Here's what it means for ServiceNow, its customers, and other ITSM tool vendors. June 29, 2012 by Stephen Mann in Finance
Five steps to improve your IT financial management maturityIT financial management may not be the most exciting aspect of technology, but failing to address it could result in desire consequences, blogs Stephen Mann. October 20, 2011 by Stephen Mann in CXO
Top 10 IT Service Management challenges for 20122011 was a challenging year for Infrastructure & Ops professionals - and 2012 won't be any easier, blogs Stephen Mann. December 16, 2011 by Stephen Mann in CXO
ITIL adoption: 5 steps that can help with successStephen provides five tips for aiding ITIL adoption in your organization. February 1, 2012 by Stephen Mann in CXO
12 Pieces Of Advice For IT Service Desks -- From A CustomerStephen Mann takes a moment to look at the IT service desk from the perspective of its end users, with words of wisdom from one anonymous customer.June 28, 2012 by Stephen Mann in CXO
Where IT Metrics Go Wrong: 13 Issues To AvoidStephen Mann outlines 13 reasons why I&O organizations continue to struggle with IT metrics. June 20, 2012 by Stephen Mann in CXO