Prepare Your People For The Future Of IT Service DeliveryThe same forces that are eroding some jobs will fuel new ones. Taking a page from Forrester's Service Management and Automation Playbook, Stephen Mann outlines what the hottest infrastructure and operations (I&O) jobs of the next five years will be. August 13, 2012 by Stephen Mann in Tech & Work
ServiceNow Finally Goes Public: Which Way Now?ServiceNow has finally gone public. Here's what it means for ServiceNow, its customers, and other ITSM tool vendors. June 29, 2012 by Stephen Mann in Finance
12 Pieces Of Advice For IT Service Desks -- From A CustomerStephen Mann takes a moment to look at the IT service desk from the perspective of its end users, with words of wisdom from one anonymous customer.June 28, 2012 by Stephen Mann in CXO
Where IT Metrics Go Wrong: 13 Issues To AvoidStephen Mann outlines 13 reasons why I&O organizations continue to struggle with IT metrics. June 20, 2012 by Stephen Mann in CXO
ITIL adoption: 5 steps that can help with successStephen provides five tips for aiding ITIL adoption in your organization. February 1, 2012 by Stephen Mann in CXO
We need to talk about ITILITIL bashing doesn't work - but we continue to do it, writes Stephen Mann, who also wonders how the detractors, buyers, and sellers of ITIL can meet in the middle. January 25, 2012 by Stephen Mann in Enterprise Software
Top 10 IT Service Management challenges for 20122011 was a challenging year for Infrastructure & Ops professionals - and 2012 won't be any easier, blogs Stephen Mann. December 16, 2011 by Stephen Mann in CXO
Five steps to improve your IT financial management maturityIT financial management may not be the most exciting aspect of technology, but failing to address it could result in desire consequences, blogs Stephen Mann. October 20, 2011 by Stephen Mann in CXO
Run IT As A Business? Do You Know What It Means?It delivery needs to be demand - rather than supply - driven, blogs Stephen Mann. October 10, 2011 by Stephen Mann in CXO
Giving back to the IT Service Management communityStephen Mann wants you to give back to the ITSM community - and provides five tips for doing so. August 30, 2011 by Stephen Mann in CXO