Farewell from Dan Kusnetzky
I look forward to seeing you at conferences and out on the 'net.
I look forward to seeing you at conferences and out on the 'net.
Patrick McGovern, founder of International Data Group and information technology media mogul, passed away at the age of 76. It is really difficult to describe the enormous impact he has had on the market for information technology.
The adventure began when I purchased a new home and ordered service from Time Warner Cable. TWC unilaterally canceled my service and the installation. Will our hero obtain service?
Facebook, Twitter, Facebook and other social media sites are often used to promote suppliers' products and services. Here are a few interesting patterns I've noticed about how different companies utilize these tools.
Is there a way to get marketers to stop sending junk mail to the deceased? It appears not.
I'm currently sitting in an airline lounge (shhh, don't tell anyone, but I mean Delta) waiting for my next flight and contemplating on how air travel has become a time consuming, frustrating experience for many business travelers. I was, on the other hand, impressed with the professionalism and efficiency of the onboard crew on my flight.
I've got an update to the post A hate/love relationship - Delta Airlines customer service and thought you'd like to see it. A representative of Delta's customer service department responded to my Email.
We're on our way for a vacation and are facing the challenges facing travelers dealing with serious illnesses or disabilities. My wife has trouble breathing from time to time.
Flyers have experienced slippery pricing on many airlines, not just Delta. Readers have found that the price can change mid-transaction on many other airlines. Why is this allowed?
The goal of a real survey is to learn more about what companies and their decision-makers are thinking and planning. Unfortunately, many studies are thinly disguised marketing tools designed to drive customer awareness and interest -- and produce a demand for a company's products or services.