Dion Hinchcliffe

Contributor

Dion Hinchcliffe is an expert in information technology, business strategy, and next-generation enterprises. He is currently VP and Principal Analyst at Constellation Research as well as Chief Strategy Officer at 7Summits. A veteran of enterprise IT, Dion has been working for two decades with leading-edge methods to bridge the widening gap between business and technology. He has extensive practical experience with enterprise technologies and he consults, advises, and writes prolifically on social business, IT, and enterprise architecture. Dion still works in the trenches with clients in the Fortune 1000, government, and Internet startup community. He is also a sought-after keynote speaker and is co-author of several books on 2.0 subjects including Web 2.0 Architectures from O'Reilly as well as the best-selling Social Business By Design from John Wiley & Sons (May, 2012.)

Dion's Current and Past Clients: AIIM, AOL, Alcatel-Lucent, Best Buy, CBS Interactive, JackBe ING, Intuit, Microsoft, Nexplore, Qualcomm, T. Rowe Price, Techweb, The World Bank, 1105 Media Reply Italy, O'Reilly Media, LG CNS, LMI, Accenture, 2BeWise, 4Sports LLC, Gucci, IBM, Incubeta, Kapow Technologies, Mansueto Digital, Near-Time, nGenera, Swisscom, Sys-Con, Viscape, Coca-Cola, McKinsey & Company, Hasbro, CDW, IDG

Latest from Dion Hinchcliffe

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Can technology improve business innovation?

Can technology improve business innovation?

Useful innovation is one of the most meaningful outputs of human creativity. Today, technological aids are increasingly employed to improve and amplify the innovation process. Now new social methods, especially crowdsourcing, have fundamentally altered how innovation is achieved and even who does it.

November 30, 2013 by in Enterprise Software

As customer engagement evolves, Social CRM poised for major growth

As customer engagement evolves, Social CRM poised for major growth

With the Social CRM industry expected to top $1 billion in revenue in 2012, it's growing faster that just about any other segment of social business. Yet the classic challenges of dealing with newly empowered customers but slow-evolving enterprise processes are likely to mean plenty of lost opportunity. To catch up, how can companies better re-conceive the way that they will engage with the customers?

September 9, 2011 by in Enterprise Software

Finding the right person within your organization

Finding the right person within your organization

Understanding who knows what inside today's modern organizations can be an exercise in frustration, especially when you're trying to get things accomplished in tight timelines. Social software that delivers insight into the community can help by making it easier to find the right person. SAP's Scott Lawley explores how, by leveraging community connections and interactions, a series of expertise dimensions can be measured, computed, and put to good use to improve collaboration.

August 19, 2011 by in Enterprise Software

Why social business is different - Part 1: Reusing stored collaboration

Why social business is different - Part 1: Reusing stored collaboration

Enterprise social media is often touted as a more modern and capable way of communicating that is inherently more open and transparent. Yet it's the ability of these tools to keep collaborative alive and thriving over time that provides much of the value to businesses looking to retain worker knowledge, train up new hires, and get the level of reuse that they ought to from their hard-won organizational experience.

April 25, 2011 by in Enterprise Software

Made on the Web, designed by us

Made on the Web, designed by us

With a new survey showing that the majority of people on the Web are willing to co-create, crowdsourcing is looking like a repeatable, reliable way to outsource work and partner with online communities to create concrete results. Crowdsourcing has become increasingly attractive to small businesses as well as enterprises. Yet this category remains stubbornly in the experimentation phase even as some firms start racking up significant wins. Here are the pros and cons of this approach as well as how companies get started in what is shaping up to be one of the most significant new approaches to global business in this century.

August 16, 2010 by in Enterprise Software