My first-hand experiences being locked out of my Revolut accounts and being sent to outer space by their support.
Latest from Oliver Marks
Lines are blurring between fintech banking and consumer digital wallets, major consumer brands have much to gain and more to lose as the race to serve future customers with their own unique currencies accelerates
Are digital experiences now more powerful than 'live' events? How can retail and event organizers entice attendance and purchase?
Our connected world is now in many ways more engaging than 'being there' and this is a huge problem for retail and event organizers as they attempt to justify participant travel and expense
Revolut’s clumsy automated FinTech bank compliance results in frozen accounts and lack of customer service
The hand off of perceived account irregularities from Revolut’s AI driven compliance systems and algorithms to support and partners is when the painful account freeze ups appear to start, and customers are suffering
There’s a lot to like about modern mobile-first FinTech banks, but being locked out of your account isn’t one of them. Minimal customer service, opaque information flows and timelines create serious client stress levels.
Sophisticated production facilities and data capture are key ingredients to attract audiences, but digital era motor racing fans have short attention spans and different triggers.
NASCAR leads the way in the transition to digital for domestic US motorsports and the marketing ecospheres and sponsors that rely on them.
Practical experiences with a 4G hotspot that got me online anywhere there was any cellular signal
Like the early stages of the dot com boom, the initial speculative crypto bubble is over. Expect waves of rapid evolution next, as maturity kicks in and serious players emerge
The word "digital" is a dangerously generic buzzword that few understand or agree on, yet those left behind by digital's evolution will have an increasingly hard time catching up