34% of North Americans use IM monthly

Nearly 50% of North American households have a broadband connection and the Web continues to develop into the preferred platform for two-way communication and collaboration. According to Forrester, 15% of North American adults use social networking sites on at least a monthly basis and 34% communicate via instant message as frequently.

Nearly 50% of North American households have a broadband connection and the Web continues to develop into the preferred platform for two-way communication and collaboration. According to Forrester, 15% of North American adults use social networking sites on at least a monthly basis and 34% communicate via instant message as frequently.