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Innovation

ChangeWave: AT&T dropped call rate worsens to 5.8%

Changewave just released the results on iPhone dropped calls from a recent new owners survey that was just completed. It also has updated numbers on dropped calls for AT&T and Verizon.
Written by Jason D. O'Grady, Contributor on

Changewave just released the results of a survey on iPhone dropped calls from a recent new owners survey that was just completed.  It also has updated numbers on dropped calls for AT&T and Verizon.

The survey was conducted in July with 213 Apple iPhone 4 owners who shared their opinions about the new device. The initial satisfaction ratings for the iPhone 4 are favorable – with 72 percent of owners saying they’re very satisfied and 21 percent somewhat satisfied with their new phone. Although impressive, the initial iPhone 4 ratings are 10 percent shy of the very satisfied ratings given to the iPhone 3GS in its August 2009 survey.

Here’s a comparison of the two iPhone models’ in terms of customer satisfaction.

apple inc iphone satisfaction survey chart

Historically ChangeWave surveys focus exclusively on the issue of dropped calls among wireless service providers concluding that dropped call rates are mostly the result of differences between wireless provider networks.

Below is a look at the dropped call rating for Verizon vs. AT&T over the last eight ChangeWave Wireless Providers surveys.  Since September 2008, Verizon’s rating has improved slightly while AT&T’s has continued to worsen.

verizon vs att dropped calls chart

What's your take? Do you get a lot of dropped calls on AT&T?

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