Cloud support: Who ya gonna call?

Updated: My Google Apps work calendar was down for more than six hours and the most frustrating thing: There's no one to yell at.

The calendar just returned around 5:30 EDT.  But for most of the day my appointments looked like this:

Here's the support-go-round. Our internal support folks file a ticket with Google. You get a message like this:

We are experiencing an outage for Google Calendar. Currently, we do not have an estimated time on when it will be fixed, but we are actively working with the Google engineers to resolve the issue as soon as possible. We apologize for the inconvenience.

But resolving the issue really depends on Google's support, which hasn't really been tested yet. The Google Apps deployment has largely gone fine.

Now I lived without a calendar for a bit, but will want some sort of backup if there's a repeat. The most galling issue: There's no one to really yell at. At least if it's internally supported there's someone to vent to.