"We're currently experiencing very high volume," Amazon acknowledged in a post to its Amazon MP3 account on Twitter on Monday evening. The company assured users that if they bought the album that day, it would be delivered to them.
The comments thread on Amazon's Born This Way product page was filled with buyers reporting major delays in receiving their digital download.
This is ridiculous... 10 hours since I purchased the CD and still only have seven songs.– Amazon user
"This is ridiculous... 10 hours since I purchased the CD and still only have seven songs... give me a break," one user wrote.
Customer service representatives for the company were attributing the problem to technical issues, according to some posters.
"I just finished speaking with an Amazon MP3 Customer Service Agent, and she explained it to me clearly that their server is having technical difficulties due to the overwhelming amounts of downloads of Lady Gaga's new album. She reassured me that their technical teams are working diligently to solve the problem," wrote Amazon user eastcaost316.
Another buyer wrote: "Amazon, if you don't have the infrastructure to support the high demand a deal like this creates, then don't offer the deal. I'll think twice before purchasing music from you again."
Amazon had not responded to a request for comment at the time of writing.