Lifeline calls for help with ID management

Lifeline's plans were outlined in an e-mailed statement issued today by Sydney-based systems integrator Attain IT, which has been contracted to implement the ID management solution for the charitable organisation.

"Lifeline recently rolled out new technology, including databases of support resources and specialised telecounselling applications," Attain said, noting the group was "part of a wider initiative to rollout VoIP to its 60 locations in Australia".

According to the vendor, Lifeline consequently needed to manage counsellor access to those resources, and settled on Oracle's Xellerate ID management package, with the software heavyweight recommending Attain to do the legwork.

In the statement, Lifeline's national IT manager for information systems, Steve Tucker, said his group was impressed with both Attain's Oracle knowledge and Xellerate itself, despite the latter being a new product.

Microsoft's Active Directory software will underpin the solution, with overall benefits including single sign-on access to applications and a single interface for Lifeline's IT admins to access user information.

The solution "will also strengthen system security and audit capabilities and provide significant productivity benefits by reducing IT management and administration time," claimed Attain.