The Sydney Opera House is stepping up moves
to appoint its first-ever chief information officer (CIO) as the
Australian icon upgrades management of its technology and
A spokesperson for the Opera House -- Australia's leading
performing arts centre and one of the nation's most recognisable
symbols globally -- told ZDNet Australia the new appointee
would report to the acting director of finance and systems,
Kelly was unavailable for comment today. However, the
spokesperson confirmed this was the first time the Opera House --
which receives more than four million visitors and hosts more
than 2,500 events every year -- had created a CIO position to
manage technology and information at a strategic level.
According to an advertisement placed by a headhunting firm in
a weekend newspaper, the CIO would "provide strategic direction
to the development and management of information technology
Other duties include development of IT shared services with
presenting partners and management of a consortium -- whose other
members are the Australian Chamber Orchestra, Opera Australia and
the Seymour Centre -- to implement new ticketing and fundraising
systems under the Unified Customer Support System (UCSS) project.
The project was established in April last year and full cutover
to the UCSS software at the Opera House took place from 1 January, 2006.
The new systems are based on the Tessitura Arts Enterprise
Software, a customised offering originally developed by the New
York-based Metropolitan Opera.
According to the job advertisement, the remuneration package
on offer is valued at between AU$155,151 and AU$166,450.
Candidates are expected to sign a negotiated contract of up to
Applications close on 24 February.
A position description on the NSW government recruitment Web
site indicated the CIO would have two direct reports: a technology manager, and a manager for UCSS. The Opera House has appointed Denise McKeon as acting IT manager.
The CIO would also be expected to chair the Sydney Opera House
information management and technology (IM&T) steering
committee, replacing or upgrading its financial system to a
whole-of-enterprise system and manage the relationship with major
The Opera House also warned the successful candidate would not
have an easy ride. Potential challenges nominated by the
organisation include developing the UCSS model "in an environment
where a consortium business model has not been implemented
previously and consortium parties are protective and cautious
with their customer and other data" and overcoming entrenched