A number of Microsoft Office 365 and Microsoft 365 users in Europe have been unable to access their mail for an entire day. Microsoft officials said earlier in the day that the company had identified the problem and were mitigating the issue, but users still are having trouble.
"This outage has prevented our business from sending and accessing email for almost an entire day, and many other businesses across Europe. Shocked by suggestions it's a single point of failure with no failover after 6 hours here," posted Twitter user Adam (@stonkcat) around 10:30 a.m. ET.
"Outage has been all day - and as a single business owner this is critictal. We come to you because we trust you - or used to! More updates please - even if just to reassure us you're on it. Lousy customer management and communciation," tweeted Twitter user caroline chapple (@chapplecartoons).
Update (2:30 pm. ET): A Microsoft spokesperson sent me the following statement: "We're working to resolve difficulties a limited subset of enterprise customers in Europe are experiencing when attempting to access Exchange Online. Consumers are not affected. Admins can find status updates on the Admin Center."
I asked why there's been no update to the Microsoft 365 support account on Twitter for hours and why users are reporting they've gotten no updates about what's happening since earlier this morning. No word back so far.
Update (9:45 am ET on January 25): Some European Microsoft 365/Office 365 users are still reporting Exchange problems a day after the initial issues began. Five hours ago, the Microsoft 365 Support account on Twitter posted this update:
"We've deployed some fixes and made some configuration changes throughout the affected infrastructure. Things are looking good so far but we'll monitor throughout the day to ensure the service remains healthy. For more updates refer to EX172491 in the Admin Center."
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