The Northern Territory government today confirmed the award of an AU$150 million four-year desktop and helpdesk
services contract to Fujitsu, who won the business from incumbent CSC Australia.
Fujitsu, who was selected as preferred tender for the contract in February, is scheduled to commence work from 29 June. Other vendors competing for the deal
included CSC, Hewlett-Packard and Unisys.
NT Minister for Corporate and Information Services Dr Chris
Burns said in an e-mailed statement that Fujitsu had undertaken
to provide higher service levels, "particularly to regional and
"There will also be a significant desktop and infrastructure
upgrade, with new tools, technologies and features to be
completed in the first 12 months of the contract period," he
"Most staff who will be engaged in the delivery of services
will be employed by Fujitsu's local business partners, including
CSG Services, Territory Technology Solutions, Bizcom, NT
Technology and Leading Edge Computers."
A statement from Fujitsu said the vendor would take some
extraordinary measures to keep IT systems healthy.
"Fujitsu will provide a unique level of service and support by
using aeroplanes to service remote sites," the statement
"This will be facilitated through the introduction of monthly
or bi-monthly scheduled site visits to remote regions and a
fly-in response to meet incident resolution service level
Apart from providing for the territory's pure support needs,
Fujitsu will also take a number of other initiatives, including
the establishment of a business improvement centre to help
improve government agency efficiency and processes, and
initiatives aimed at enhancing ICT education.