Perth Airport to make passenger check-in available in the cloud
Perth Airport will be implementing Amadeus' cloud-based software technology in an aim to completely revamp the way passengers check in at the airport.
As part of a "long-term partnership", Perth Airport will use Amadeus' airport common use service (ACUS) to allow passengers to check in and print their boarding pass from any desktop computer, laptop, or mobile device from anywhere inside the airport. Ground handlers will also be able to process passengers for multiple airlines at the same time from any gate or terminal from any device.
Rowan Chalmers, Perth Airport executive general manager operations and customer experience, said the use of Amadeus' ACUS system could potentially cut passenger processing costs by more than 25 percent for airline partners.
"The advanced systems we are delivering with Amadeus will provide a higher level of customer experience. During our selection process, it became clear that Amadeus was the only common use provider to truly deliver on the cloud-based model, bringing clear financial and structural benefits," he said.
The investment in the technology is part of Perth Airport's AU$1 billion transformation strategy. The airport has outlined that AU$141 million will see the expansion of its international departures, including expanding its outbound immigration and security screening areas.
Perth Airport is not the only airport in Australia that has been implementing new technologies to improve efficiencies. Earlier this year, Brisbane Airport ran a three-month trial of a digital departure card system that was integrated into its mobile app to save the time spent by outgoing international passengers filling out their departure card at the airport.
Julieanne Alroe, Brisbane Airport Corporation CEO and managing director, said at the time that the system was expected to streamline processing and help reduce anxiety associated with departure formalities, especially for non-English-speaking travellers.