The Queensland Government has ruined Christmas for local IT vendors, issuing two tenders yesterday for IT support services due to begin early in 2010.
Queensland Health has put out a three-year tender for IT support services due to begin on 1 January 2010. The Queensland Department of Environment and Resource Management has offered a six-month contract for support services on its document management system, closing on 15 January.
The Queensland Health tender is for end-user support, email administration, and server and network administration for around 2350 staff working in the Queensland Health office and 15 sites within the Brisbane metropolitan area. The successful bidder for the contract must also be able to provide Oracle software development services and business analysts as required.
The services are required from 1 January 2010, although the tender does not close until 29 January. The contract is for three years with two one-year extensions possible.
The contract covers more than 2700 desktop and laptop computers, around 320 printers and 144 handheld devices such as BlackBerrys. Queensland Health's IT environment includes wide and local area networks, eight Windows XP standard operating environments, and servers running Novell, Windows, Unix, Groupwise and Oracle.
The Department of Environment and Resource Management contract is for maintenance of its document management system running Open Text eDOCS Version 6.05 and See Unity SharePoint integration software. This software is used by approximately 1300 staff in the Brisbane CBD and across south-east Queensland.
The contract covers software upgrades, configuration changes, installation, training and technical support. The agreement ends on 30 June 2010 with the possibility of two 12-month extensions.