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Government

Qld govt offers virgin IT opportunity

The Queensland Government Department of Transport and Main Roads has put an invitation to offer (ITO) for vendors to build the IT systems for a new heavy vehicle regulator, from scratch.
Written by Michael Lee, Contributor on

The Queensland Government Department of Transport and Main Roads has put an invitation to offer (ITO) for vendors to build the IT systems for a new heavy vehicle regulator, from scratch.

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(Container trucks on an American Highway image by FutureAtlas.com, CC BY 2.0)

The Council of Australian Governments (COAG) created National Heavy Vehicle Regulator (NHVR) in mid-2009 to administer the registration and regulation of heavy vehicles over 4.5 tonne, but its actual functions are not due to come into effect until 2013. As a new regulator, NHVR has no IT infrastructure of its own, resulting in an invitation to offer (ITO) that covers a large number of services that are needed to create a complete IT environment and interface with other departments outside of the NHVR.

The six components in the ITO itself are; software development and support services, a payment system, a case management system, a customer management system, a geographic information system, and datacentre and hosting services.

NHVR has no preference for a single vendor to provide all services, but it does note in the ITO documents that those that can demonstrate a synergy when submitting an offer for multiple components will be evaluated with a more beneficial weighting.

The software development component of the ITO includes the development of the enterprise service bus (ESB), which will be used as the central hub of NHVR infrastructure, while the support component will including training, user, technical and strategic support for regulator staff and management.

Linked to the ESB will be:

  • The payment gateway that supports electronic transactions
  • The case management system that will provide NHVR with tools to manage application processing (requiring the development of a workflow engine)
  • The customer management system, consisting a core information database and customer relationship management system, to track customer interactions and pull information from the information database
  • The web-based geographic information system that enables routes to be specified for freight and transport journeys.

The NHVR will also need datacentre and hosting services, which can be based on a hybrid, private or public cloud model, so long as the chosen technology supports all the hardware and software used across the new IT services. NHVR will need a minimum uptime of 99.8 per cent, over a 30 day period.

Implementation of the new IT systems are expected to follow a seven stage plan to; design the system, build it, integrate each component into the ESB, test the system, train users in its use, deploy it live and, finally, provide ongoing support of it in production. This process is expected to begin in November 2012 and be completed by July 2013, despite NHVR expecting to become operational on 1 January 2013.

Contracts will be for three years, with two optional extensions of one year each, up to a maximum of five years.

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