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Read the fine print: three things you didn't know about your Vonage contract

I have this saying that when it comes to any type of marketing, what the marketer tells you in their large-type ads ain't worth a hill of beans compared to what they own up to in fine print.Or to put it another way, there is an inverse proportion of importance to the type size of messages they send to you.
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Written by Russell Shaw on

I have this saying that when it comes to any type of marketing, what the marketer tells you in their large-type ads ain't worth a hill of beans compared to what they own up to in fine print.

Or to put it another way, there is an inverse proportion of importance to the type size of messages they send to you. The finer the print, the more important the message.

Take Vonage, for instance.

In their Terms of Service, it says that if you sue Vonage you are not entitled to a jury trial:

vonagenojurytrial.jpg
 

Also the Terms of Service say that you cannot file, or be part of, a class action filing against Vonage. Hypothetically, that would mean that eight families who encountered harm after not being able to get through to an emergency responder agency by dialing 911 over Vonage could not get together and sue Vonage for damages.

Here:

vonagenoclassaction.jpg
 

And finally, a Vonage Service Status note posted to the independently owned and run Vonage Forum indicates that Vonage will start collecting E911 access fees beginning Sunday. 

vonagefees1.jpg
 

Note that  because this is a screen grab, the "click here" prompt doesn't work.
 

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