Manage.com has introduced a free service that company officials claim is the first to monitor the performance of specific e-business communities.
The service, dubbed my.Manage.Com, connects users to a management portal that gathers and displays performance data on the users' Web sites as well the sites of others whose performance could affect their business.
The San Jose, Calif., startup unveiled the service two weeks ago at NetWorld+Interop in Atlanta.
"As you develop a community of partners and suppliers delivering service to end users, there is a collective QOS [quality of service] that takes shape," said Bob Quillan, vice president of marketing at Manage Com. "The IT manager can't control it but is responsible for QOS levels. What's missing is a business-to-business view of what happens in the back end."
my.Manage.Com tracks performance statistics such as response time averages and Web page download times. Users can choose three of their own URLs and as many as 10 partner URLs for real-time monitoring 24 hours a day.
The service uses Manage.Com's FrontLine e.M software, which tracks performance and availability. The service measures download time between Manage. Com's site and each of the designated URLs. That data is updated regularly and displayed on an HTTP Response Time gauge.
Manage.Com's decision to offer the free service from a management portal is intended to build a community of users that might later become customers as the company adds to its product portfolio, com pany officials said.
"Of all the management companies I look at, Manage.Com is almost alone in using e-business principles to manage their own business," said John McConnell, an independent consultant in Boulder, Colo.
Founded in 1997, Manage.com targets businesses that depend on e-commerce, online procurement, supply chain collaboration and other Web-based functions.
my.Manage.Com is available now. Manage.Com can be reached at (888) 944-1500 or www.manage.com.
- Free service to build e-business communities
- Monitors up to 13 URLs 24 hours a day
- Tracks performance statistics such as response and download times