Sony has issued an official apology on their website following a barrage of complaints over their new release, the PlayStation Vita.
After a successful launch this weekend, Sony's new handheld is already having a few issues, with users reporting freezing, crashes and some consoles failing to boot up at all.
Sony sold 321,400 units in its first two days of release: twice the amount their first handheld console -- the PlayStation Portable -- sold on initial release.
Japanese Vita buyers have taken their complaints to social networking sites, reporting a variety of glitches on the new consoles.
Users are posting videos of the glitches on YouTube, and Twitter has also seen a large number of disgruntled posters.
Sony was quick to tackle these teething issues, already posting a system update for the Vita to remedy some of the glitches.
In the translated official statement, Sony confirmed that there have been issues with the console: "Currently our information centre are receiving many inquiries. We apologise if your phone isn't connected straight away".
The statement also makes suggestions for how users might be able to fix the issues themselves: "Some issues regarding PlayStation Vita can be addressed by simple procedures at home".
A set of questions and answers are included in the statement to provide users with advice for their consoles.
The PlayStation Vita is set to launch in the U.S. and Europe on the February 22nd.
Western buyers can take comfort that in the next few months Sony will be able to identify and begin fixing issues with the consoles before they get their hands on it.
"I don't think Sony would like to describe Japan as a test-run, but it does give them an opportunity to fix problems with the consoles," said Christopher Dring, writer for video games industry magazine MCV.