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Sprint tells me they've solved dead relative calling plan, $14,000 bill issues

Earlier today I received an email from a Sprint spokesperson, noting that two separate disputes with customers have been settled.The disputes- both of which were covered in posts on this blog- were about a family who was asked to furnish a death certificate so that a just-deceased relative could be removed from a calling plan, as well as with a woman who erroneously was billed by Sprint for more than $14,000.
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Written by Russell Shaw on

Earlier today I received an email from a Sprint spokesperson, noting that two separate disputes with customers have been settled.

The disputes- both of which were covered in posts on this blog- were about a family who was asked to furnish a death certificate so that a just-deceased relative could be removed from a calling plan, as well as with a woman who erroneously was billed by Sprint for more than $14,000.

Here's what the Sprint spokesperson wrote to me in an email:

We wanted to let you know both these situations  have been resolved to the customers' satisfaction. We cannot give specifics, given privacy considerations, but anytime we learn of situations like those you mention, we work with the individual customers to resolve them as soon as possible.

OK, fair enough. Now, Sprint, maybe it's time to work on the corporate culture that seems to spawn these customer service boners.

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