Telecom NZ makes NZ$1m apology for e-mail woe

Telecom New Zealand is planning a NZ$1 million donation to charity and a week's free Internet access for its customers, in order to make amends for recent outages in its e-mail service.

Telecom New Zealand is planning a NZ$1 million donation to charity and a week's free Internet access for its customers, in order to make amends for recent outages in its e-mail service.

Customers of its Xtra service will be able to put forward their suggestions on which charities should receive a donation, with the four most popular, based on users' votes, each picking up NZ$250,000.

All customers will also each receive one week's free broadband or dial-up access -- a move Telecom says will cost it up to NZ$6 million in total. The freebie comes as Telecom's apology to users who have been experiencing outages.

A Telecom spokesperson told ZDNet Australia that the problems resulted from an upgrade to the Xtra system: "Customers registered for the new service [Yahoo! Xtra Bubble] and initially there was a fault with the registration. That created a backlog at our call centres."

Some customers are still affected by e-mail problems, which the telco is dealing with on "a case by case basis" and will resolve "as soon as possible". Telecom's spokesperson said the company has employed extra call centre staff to handle the backlog.

Telecom could not say how many users experienced the outages, although 500,000 clients were upgraded last weekend.