in brief Telstra BigPond customers in NSW and Victoria have been having account issues since last weekend.
Around 1 per cent of customers from the two states have been unable to access their accounts on the BigPond site, shutting them out of their emails and other account related services.
A spokesperson for Telstra confirmed the issue. He said that customers had been ringing BigPond to restore their services and that the company was also restoring the services of those who hadn't got on.
"It is expected that all services will be restored this evening," the spokesperson said. "We have put additional staff on to handle the increase in calls, but would ask customers to be patient when calling."