User: Vonage calls work well, but their customer service does not

Packetizer is an online community of VoIP, videoconferencing and mobile communication users. The community's Daily Payload feature aggregates news and views from Packetizer members and participants.

Apparently written by one or more folks who operate Packetizer, a new post entitles VoIP Delivers, Mostlydescribes Packetizer's experiences in ordering and using VoIP services from Vonage.

In a nutshell,the technicalperformance of Vonage has worked "extremely well" for Packetizer.In the views of whoever wrote the piece,though, "extremely well" would not be an appropriate term for describing the quality of Vonage's customer support.

Unreturned emails, a long time on hold, inflexibility with billing options.

The conclusion then, at least as Packetizer sees it:

"The lack of customer service just might be enough reason to deter a few more million customers," Packetizer notes."This is particularly true for business account holders, because phone failures equates directly to lost revenue."

Packetizer's recommendation: "Go with a service provider that will provide service with your VoIP service. The technology is definitely ready for 'prime time', but shop carefully."

Have you had problems withVonage customer service? Let us know by posting a TalkBack.