In a nutshell,the technicalperformance of Vonage has worked "extremely well" for Packetizer.In the views of whoever wrote the piece,though, "extremely well" would not be an appropriate term for describing the quality of Vonage's customer support.
Unreturned emails, a long time on hold, inflexibility with billing options.
The conclusion then, at least as Packetizer sees it:
"The lack of customer service just might be enough reason to deter a few more million customers," Packetizer notes."This is particularly true for business account holders, because phone failures equates directly to lost revenue."
Packetizer's recommendation: "Go with a service provider that will provide service with your VoIP service. The technology is definitely ready for 'prime time', but shop carefully."
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