How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it.
By ZDNet Staff
| July 27, 2006 -- 21:16 GMT (14:16 PDT)
| Topic: Tech & Work
Digital Health and Wellness
How technology can save the NHS
Samsung Galaxy Note 9 is official: Here's what's new
Photos: BlackBerrys through the ages
The scariest tech of 2017, period, end of sentence
Brazilian tech companies must encourage gender diversity
Vital partnership or unholy alliance? Decoding the software/service provider relationship
Software vendors and experience agencies need to work together to build great digital experiences, but how they actually work together is a mystery.
Death of the keyboard? Let's ask Alexa
Wishful thinking, maybe, but according to a recent survey there's broad support for voice technology over tactile interfaces.
Former Mozilla exec: Google has sabotaged Firefox for years
Former and current Mozilla engineers are reaching their boiling points.
Technology jobs market heats up in Brazil
Heads of digital transformation and digital lab managers will be highly sought after in the coming months, according to a new study.
Doctor, developer: The NHS plan to create a new generation of high-tech healthcare experts
There's no doubt that IT is reshaping healthcare. But can the NHS get its nurses and doctors ready to embrace all the tech changes ahead?
Senators introduce bill to ban 'dark patterns' on big tech platforms
Senators propose new Deceptive Experiences To Online Users Reduction (DETOUR) Act.
Windows, Mac, or Linux? We compare the pros and cons of these computing platforms
DOD launches milDrive, the US military's Dropbox clone
milDrive can sync and provide access to files via mobile and desktop apps, and a web browser.