Frustrated Virgin Blue customers faced delays of over an hour in Sydney today following a glitch in the airline's check-in system. Staff were forced to begin checking in passengers manually following a server failure at 9am.
Frustrated Virgin Blue customers faced
delays of over an hour in Sydney today following a glitch in the
airline's check-in system.
Staff were forced to begin checking in passengers manually
following a server failure at 9am. Some flights leaving Sydney
were delayed by over an hour.
"It was an IT outage and we got on to it as quickly as we
could," said Virgin Blue's general manager of public affairs
Heather Jeffery. "Obviously we apologise to customers."
Virgin Blue passengers face a long wait to check in at Sydney's Kingsford Smith Airport [click to enlarge]. Credit Patrick Gray.
While Jeffery claimed the server was back up and running
within an hour, abnormally large queues were still present at
Virgin Blue's check-in desks at Sydney's Kingsford Smith Airport
"It's not something that we're pleased about whatsoever and we
apologise to our customers," Jeffery said. "We're working as
quickly as possible to bring flight options into normal."
Bad weather hasn't helped to rectify Virgin Blue's scheduling
woes, but Jeffery expects departure times to return to normal by
day's end. "It isn't a frequent occurrence and we wouldn't expect
that to happen again," she told ZDNet Australia.
While frustrated by the delays, customers on the ground
praised the airline's ground-based staff for their handling of
the situation. "They deserve a medal for the way they've
conducted themselves," said Jim Beattie, a passenger on the
airline's 11:45am service to Ballina, which touched down an hour
and ten minutes behind schedule.