'

Western European CRM market generated $2.549 bln in 2004

According to IDC, the Western European market for CRM applications reached $2,549 mln in 2004. The five major countries - France, Germany, Italy, Spain, and the UK - made up 72% of the total market.

According to IDC, the Western European market for CRM applications reached $2,549 mln in 2004. The five major countries - France, Germany, Italy, Spain, and the UK - made up 72% of the total market. Siebel and SAP each lead five vertical industries.