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Woo-hoo on that!!So how did we get here?Well, a couple of weeks ago, you caught me fuming.
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Written by Russell Shaw on

Woo-hoo on that!!

So how did we get here?

Well, a couple of weeks ago, you caught me fuming.

Seems as though my old Yahoo! Personals account- which I had abandoned (thanks, Cupid) long before the credit card I used to pay for it was reported lost, was being charged again when, several months later, I used a new credit card from the same institution to buy credits for Yahoo! Voice.

The first response I got from Yahoo! Billling was an offer of a partial refund. I found that unacceptable. More to warn readers that something similar could happen to them, I blogged about the incident here. It was even picked up by The Consumerist.

A few days later, I got a call from a higher-up rep at Yahoo. We phone tagged because I was at CES. But when I was finally able to speak with her, she said she would process:

A full $74.95 refund back to my Nordstrom Visa for unauthorized Yahoo! Personals, and:

A $10 credit on my Yahoo! Voice.  I did not ask for this, but I was given this credit to, (much more than) make up for the few pennies of interest charged on that $74.95 while it was sitting on my Visa.

The $10 credit is a fair deal, though. Since most domestic Yahoo! Voice calls are 1 cent a minute, that's 1,000 free minutes (more than 16 hours) of Yahoo! calling.

Now, I have one other dating service to settle up with as well. Matchmaker went the same route Yahoo! did- started charging me again on a newly issued card.

I'll let you know how that one turns out.

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