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Frustrated VoIP Customer: ""Number Portability My Ass"

Fellow VoIP blogger Tom Keating is most circumspect when it comes to even PG-rated four-letter words.Today he writes of his incalculable frustration attempting to port his Vonage number over to Charter Cable.
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Written by Russell Shaw on

Fellow VoIP blogger Tom Keating is most circumspect when it comes to even PG-rated four-letter words.

Today he writes of his incalculable frustration attempting to port his Vonage number over to Charter Cable. He had intended to do so because he was frustrated with some Vonage call quality issues, but was also attracted by Charter's multiple-services offering.

And no, Tom does not give up easily. He doesn't only write about technology, but he is Founder of TMC Labs. Tom holds a B.S. Computer Engineering, and has 12 years telecom experience.

I'll spare you the TMI. The gist of it is that when he called Charter to place his order, he was told his Vonage number (a Connecticut number) is not in his rate area (also in Connecticut).

" I was a bit annoyed Charter couldn't port my number, but I wasn't entirely surprised eithe," Tom writes. "Since my wife and I didn't want to give up our number, we decided to stay with Vonage - held hostage to a phone number that Vonage owned."

Then Tom admits he doesn't understand why Vonage was able to port his number while not having a rate center/geographical footprint in his home exchange. 

So at this point, Tom was ticked off at Vonage (for service issues) as well as at Charter, his cable provider.

Ever the resourceful guy, Tom decided he's mad as heck and won't take it any more.

"What did I end up doing?," he asks rhetorically. He says he went with AT&T's double play $50 a month voice and data package for $50a month. He dropped Charter cable and went with DirecTV.

I went with SBC's "double play" package (voice & data) for $50/month with unlimited voice calling. I also dropped Charter cable and went with DirecTV.

Total savings: $45 a month. 

Tom: 

"So let me just finish this by saying "number portability my ass!"
 

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