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Optus wins ATO contract extension

Optus has retained its managed services contract with the Australian Taxation Office worth hundreds of millions of dollars for an additional three years.
Written by Josh Taylor, Contributor on

Optus Business has secured a three-year extension on its managed services contract for voice, data, contact centre, and video conferencing services for the Australian Taxation Office (ATO).

Optus first nabbed the contract in June 2009, in a four-year deal worth AU$186.5 million at the time. Optus has now secured a three-year extension of the deal, however the value of the deal was not disclosed, and Optus had not confirmed the value at the time of writing.

The agreement sees Optus support over 20,000 ATO staff members at 35 locations throughout Australia, including the ATO's contact centre operations.

Optus' managing director of Business, John Paitaridis, said in a statement that the ATO took around 69,000 calls per day during the tax period in 2014 between July and October, adding up to 6.2 million calls overall.

"We are delivering a large-scale, enterprise-wide, multi-vendor environment tightly integrated to ATO's core systems," Paitaridis said.

"We also provide the ATO with a range of project services from office relocations, to complex application development projects to support the ATO's digital innovation programs."

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