Batterygate: Apple betrayed its customers and now it faces a world of hurt
It takes decades to build up fierce customer loyalty and just one mistake to completely dismantle it.
Latest from Jason Perlow
Hail to the MagSafe: A deep dive into Apple's new wireless charging connector
Is it overpriced hype, or do we actually like it?
The iPad Air 2 and what Apple needs to deliver
Apple's sixth-generation iPad, due presumably in October 2014, is likely to have important but incremental improvements over its predecessor.
Independence Day: How developer and customer revolt will de-throne Apple
Perhaps it's time for a new 3rd-party, truly independent app store -- one not tied to an existing player -- so that developers and end-users can determine their own fates?
Apple: We screwed up your iPhone X order, please come back
Perhaps the best thing the company can do in the wake of a total ordering catastrophe is the unthinkable: Apologize.
iPhone Batterygate: The environmental cost of the smartphone explosion
To be better citizens of our planet, we need to reconsider the current disposable smartphone designs.
Without Aperture, what the heck do I need a Mac for?
I loved Apple's professional photo editing software. But if it's destined for the software graveyard, I no longer need Macs in my personal technology stable.
Why my Mac Mini romance is over
It was the perfect combination of compactness, just enough processor power and upgradeability that made it an excellent value for many Mac users. But now I can't recommend it anymore.
Apple Semiconductors: Brave New Macs
If Apple switched from the Intel architecture now used in its Macintosh computers to something of its own design, how exactly would they go about it?
Apple iPad 2: Why I'm hitting the Amex again
Apple's new iPad 2 has me reaching into my wallet to upgrade to the new version of their flagship tablet. Here's why I'm becoming a repeat customer.