Natalie Gagliordi

Senior Writer

Natalie Gagliordi is a senior writer for Red Ventures based in Louisville, Kentucky, covering business technology for ZDNet.

Natalie Gagliordi has nothing to disclose. She does not hold investments in the technology companies she covers.

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Why you need to bite the service delivery bullet sooner than later

Why you need to bite the service delivery bullet sooner than later

"Virtually every IT organization should be adopting process methods for service delivery" --GartnerSure the quote is from an analyst firm, but you'd be hard pressed to find anyone with some iota of what service management is disagreeing. There is a quiet revolution going on across IT organizations toward maturity via process-based frameworks, such as those prescribed forservice management.

March 10, 2005 by in CXO

'Future of IT Survey' reveals last year's trends to continue

'Future of IT Survey' reveals last year's trends to continue

"Business process management has become a key technology strategy for achieving the efficiency executives crave" In their second annual "Future of IT survey" CIO Insight polled 463 IT executives and found that 2005 is going to look much like last year, with continued focus on cost reduction, improved service, regulatory compliance, and growth. One surprising shift though; 33% of the CIOs said that business process management will contribute most to strategy in 2005.

January 28, 2005 by in CXO

CIO "DNA" evolving, says Meta Group

CIO "DNA" evolving, says Meta Group

Meta Group recently published results from a study called "Top Global CIO Issues for 2005" based on a global survey of 1000 CIOs. Tekrati reports on the findings, addingcommentary from Metas senior vice president of Executive Directions, Jonathan Poe.

February 25, 2005 by in CXO