Creating a digital "customer journey" for healthcare patients Chris Zant, chief digital officer for ConvergeHEALTH at Deloitte Digital, explains how the health sector can create a holistic experience for consumers while drawing important boundaries between marketing and patient services. Read more: https://zd.net/2D7KKeg

Creating a digital "customer journey" for healthcare patients

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6:42 / December 6, 2019

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