How machine learning and AI are transforming customer support

Correlation does not imply causation: Getting this right in AI is key YouTube's algorithm recommends you watch harmful content, researchers find AI ethics expert: 'Half of companies using AI overestimate their level of maturity' The chips of the future will work on light This AI platform will give you an answer before you even know you had a question Conversational AI platform wants to bring 'surprise and delight' to chatbot interaction Europe tries to replicate GDPR's success with AI legal framework AI jobs are booming. These are the skills you'll need to get hired DARPA's 'Third wave AI' seeks to overcome data complexity and latency issues Rushing into AI? Read this book first Farm machines get AI computer vision to boost crop yields Answer these three questions before you start planning your company's AI move Hacking is a task AI will excel at (and we are not far from that point!) Monash University researchers ask the tough questions about data in AI systems AI’s ethical issues are exacerbated by increasing scale