Short clip: American Airlines social media experimentMonte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions with customers.
Short clip: American Airlines social media experiment
About
Short clip: American Airlines social media experiment
1:17 /
November 4, 2009
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions with customers.
