20% of Dell support calls are spyware-related

Dell says spyware now affects about 90% of computers. The poll of 724 Internet users, taken Sept. 17 to 19, showed that only 24% of respondents regard themselves as knowledgeable about how to handle spyware threats. Spyware-related phone calls now make up as much as 20% of all help calls at Dell, compared with just 1-2% in August 2003.