Available at the end of this month, the addition of two new Web Services - the Outbound Notification Solution Framework (ON-SF) and the Session Interaction Plugin Framework(SI-PF) are being positioned by BlueNote as enhancing SessionSuite's multi-channel capabilities.
These extras will facilitate the adding of voice interaction and outbound notification.
More specifically, ON-SF is being presented as a solution that facilitates facilitates creating multi-channel (i.e. voice, text, email) notification applications through Web services. Blue Note says ON-SF is designed to deliver high-volume personalized interactive messages, with the capability of notification-enabling any application by integrating with existing business applications. This allows various business events to trigger outbound notifications and, based on customer interaction, allows the application to collect results for further processing.
On the other hand, SI-PF is being pitched as a way to ease creation of of interactive media applications, such as IVR (interactive voice response), using Web Service APIs, resulting in more direct integration with business applications and logic.
"This tighter integration complements the ON-SF with added interactivity, and is designed to add voice interaction or interaction via any other SIP media, to any application or process, simply and quickly," Blue Note said in a press release issued earlier this week.