Guy Kawasaki achieves tech support greatness

What will those wild and crazy Web 2.0 guys think of next?

Guy Kawasaki, friendly proprietor of alltop.com, offered a MacBook Air loaner to one of his users -- all because the site was too slow on her iPhone. This officially qualifies Guy as offering the best tech support in the known universe. Enterprise software companies take note; this is the level of service we want from you!

Here's the exchange, which took place on Twitter (click to follow me):

I asked Guy (over Twitter, of course) whether this is standard policy. His response: "? was tyypooo."