A survey of 107 call center companies in the UK conducted by Incomes Data Services (IDS) suggests that they expected their workforce to increase in the coming year, although a staff turnover of 25% remained a huge problem. The number of firms hiring staff in the past year was 58%, compared with 51% last year with those in financial services, telecoms, utilities and the public sector most likely to expand.
A survey of 107 call center companies in the UK conducted by Incomes Data Services (IDS) suggests that they expected their workforce to increase in the coming year, although a staff turnover of 25% remained a huge problem. The number of firms hiring staff in the past year was 58%, compared with 51% last year with those in financial services, telecoms, utilities and the public sector most likely to expand.
Stay on track and manage projects remotely with this $49 toolkit
Master the transition to remote work with this bundle.
Demand for employee surveillance software soars
Working from home has inspired bosses to find new ways of tracking their employees, says a study.
I went to a reopened Apple Store and listened to the silence
As Apple stores come back to life, things have changed. Really changed.
Panasonic unveils Toughbook A3 rugged tablet, productivity+ Android software suite
The new 10.1-inch tablet offers durability features like dust, drop, and water resistance while running tools to make transitioning enterprises to rugged Android devices smoother. ...
Safari 14 removes Flash, gets support for breach alerts, HTTP/3, and WebP
Safari also gets support for WebExtensions, the same browser extensions API used by Chrome, Edge, and Firefox.
WWDC 2020: Apple's big event had one less thing (and it really hurt)
WWDC had to be reimagined for our currently disturbed times. It rang a little hollow.
Dion Devow's mission to help bridge the gap between Indigenous Australians and IT
The entrepreneur is living proof it's possible to be in tech, without needing technical knowledge.
How Salesforce plans to make virtual TrailheaDX 2020 a better, more meaningful tech conference
For Salesforce, taking TrailheaDX digital is about more than just keeping the event going, the company wants to make TDX a better, more inclusive, and more meaningful tech event. ...
Address legal, regulatory, and operational risks for the return to work
As firms reopen office buildings, plants, and other facilities, they will have to develop detailed pandemic management protocols (PMPs) before they can safely ask employees, customers, ...
Join Discussion