A survey of 107 call center companies in the UK conducted by Incomes Data Services (IDS) suggests that they expected their workforce to increase in the coming year, although a staff turnover of 25% remained a huge problem. The number of firms hiring staff in the past year was 58%, compared with 51% last year with those in financial services, telecoms, utilities and the public sector most likely to expand.
A survey of 107 call center companies in the UK conducted by Incomes Data Services (IDS) suggests that they expected their workforce to increase in the coming year, although a staff turnover of 25% remained a huge problem. The number of firms hiring staff in the past year was 58%, compared with 51% last year with those in financial services, telecoms, utilities and the public sector most likely to expand.
Many businesses are struggling due to the pandemic but there are ways to survive losing your largest client. It might only be a temporary setback if you have a bounce-back plan. ...
Your boss just gave you a pretty wristband. It reveals what mood you're in
Is Moodbeam a demonstration of human sensitivity? Or a typical tech alternative to simple human communication?
Brave becomes first browser to add native support for the IPFS protocol
Brave users will now be able to seamlessly access ipfs:// links.
Delta just offered a brave lesson in listening to customers, not tech
Everyone has their view of how the future of work will look. Delta Air Lines thinks the tech industry has got it all wrong.
Google cuts off other Chromium-based browsers from its Sync service
Google Sync to stop working in other browsers except Chrome starting March 15 2021.
AI set to replace humans in cybersecurity by 2030, says Trend Micro survey
In 2021 Trend Micro predicts that cybercriminals will look to home networks as a critical launch pad to compromising corporate IT and IoT networks.
CRM Watchlist 2022: Yes, the Watchlist is back
The CRM Watchlist 2022 is now open for registration.
Welcome to 2021: A new normal? Or new era for CRM/CX/CE?
2021 is the year that new ways of interacting with new business models -- and transformed cultures -- are all vying for a place at the table. What are the themes? What kinds of frameworks, ...
Join Discussion