A survey of 107 call center companies in the UK conducted by Incomes Data Services (IDS) suggests that they expected their workforce to increase in the coming year, although a staff turnover of 25% remained a huge problem. The number of firms hiring staff in the past year was 58%, compared with 51% last year with those in financial services, telecoms, utilities and the public sector most likely to expand.
A survey of 107 call center companies in the UK conducted by Incomes Data Services (IDS) suggests that they expected their workforce to increase in the coming year, although a staff turnover of 25% remained a huge problem. The number of firms hiring staff in the past year was 58%, compared with 51% last year with those in financial services, telecoms, utilities and the public sector most likely to expand.
Enterprise Software
Enterprise Software
New open source JavaScript engine gives smartphone developers a boost
One in five US tech employees abuse pain relief drugs, reveals study
There is nothing wrong with bonding over a beer or two after work, but when it becomes too much, it is important to spot the warning signs of substance abuse and addiction, according ...
Western tech brands are recognized in China, but their products are rarely used
Western tech companies have established themselves in the consciousness of the Chinese public. Their products, not so much!
EU's GPS satellites have been down for four days in mysterious outage
EU's Galileo global navigation satellite system nears 100 hours of downtime.
On Delta, facial recognition boarding doesn't sound optional
I listened as the gate agent tried to excite passengers about facial recognition boarding. He didn't mention they could opt out. This is how technology forces itself upon you. ...
Woz wants you to get off Facebook right now
The Apple co-founder believes the privacy tradeoff just isn't worth it.
What is a chief growth officer? Beats me
Many companies are now embracing the notion of a chief growth officer. But what is it? And why on Earth is it there?
Sport businesses become digital media companies in the digital media revolution
Another post by my favorite sports influencer and thought leader, Stephen Bourke. He charts the present and the future of an industry that has enormous impact: sports. ...
Facebook has a new way to make you love it. It's quite funny
How does one of the world's most suspicious companies think it can make progress? By getting help from those it used to decry.
The great UK rail disruption: How Virgin Trains restored order from chaos
Virgin Trains, a ServiceNow customer, is undergoing transformation like so many industries. Where it differs is with its team, its perspective, and its success. Listen to John Sullivan, ...
Join Discussion