Microsoft's Healthcare Bot service began as a research project in 2017. That bot service allows users to create chat bots and AI-powered health assistants using Microsoft's service. Microsoft's Healthcare Bot service can integrate with Electronic Health Records.
Microsoft's Healthcare bot service is meant to guide customers via a natural conversation experience. It is customizable so that it can fit in with an organization's own scenarios and protocols.
In addition to providing the underlying bot service, Microsoft also is making available to customers several COVID-19 response templates which they can modify. These include a COVID-19 risk assessment based on CDC guidelines; COVID-19 clinical triage based on CDC protocols; COVID-19 answers to frequently asked questions; and COVID-19 worldwide metrics.