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Salesforce opens App Hub in Desk.com

Salesforce said the hub is designed to be a one-stop-shop for SMBs looking to integrate various customer support tools, such as Twilio SMS, MailChimp, to their service cloud.

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Salesforce has added an application hub to its Desk.com customer support app.

Stocked with more than 50 partner apps, Salesforce said the hub is designed to be a one-stop-shop for SMBs looking to integrate various customer support tools to their service cloud. Partner apps in the hub include Twilio SMS, MailChimp, Campfire and Talkdesk, among others.

Salesforce is touting some new technology at work within the app hub. There's Canvas, which gives Desk.com users the ability to view third-party apps directly in the agent console without needing to toggle between apps, resulting in a unified view of customer data.

Salesforce has also given its Desk Connect synching tool an SMB twist, providing Desk.com users a simpler path for their customer data reach the Salesforce Service Cloud.

"Fast-growing small businesses that succeed today are the ones that place customer service at the heart of their business," said Leyla Seka, GM and SVP of Desk.com, in a statement. "The Desk.com App Hub will help SMBs jumpstart their growth and leverage customer service as a competitive advantage."

Desk.com is generally available for $30 per user per month, but an upgraded plan with Desk Connect kicks the price up to $50 per agent, per month. Canvas technology won’t hit the market until early next year, and no pricing details are available, either. 

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