Salesforce to drop support for all Android devices except Samsung and Nexus

Android fragmentation bites again as Salesforce announces that it will end support for the Salesforce1 app on all Android devices except Samsung and Nexus hardware.
Written by Adrian Kingsley-Hughes, Contributing Writer

Salesforce has announced that, from October, it will only support the Salesforce1 app for Android on Samsung and Nexus hardware.

The company announced that as of the Winter '17 release for its Salesforce1 app, currently slated for release October 2016, it " will no longer provide technical support, bug fixes or enhancements for Salesforce1 issues" for the following devices:

  • iPhone 5
  • iPhone 5C
  • iPad Mini 2
  • iPad Mini 3
  • iPad 4
  • All Android phones except for Samsung Galaxy S5, S6 and S7; Samsung Galaxy Note 4 and Google Nexus 5X and Google Nexus 6P
  • All Android tablets except for Samsung Galaxy Note 10.1 and the Samsung Tab A 9.7

While the withdrawal of support for older iOS devices is expected, the change in relation to Android comes as quite a surprise.

Following the Winter '17 release, the Salesforce1 downloadable app and the mobile browser app will continue to function on the unsupported devices, but the company will no longer offer support.

The reason is one of the biggest issues to plague Android -- fragmentation.

"Due to the wide array of available Android devices, we are targeting our support to a select number of Android devices to continue improving our overall Salesforce1 for Android user experience."

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