CEO Bill McDermott said that ServiceNow is in a unique position as a workflow platform. CFO Gina Mastantuono added that the company remained "confident in our path to $10 billion in revenue and beyond."
As for the outlook, ServiceNow said it was in a strong position to weather the COVID-19 pandemic's economic fallout, but many of its customers were struggling. The company's outlook factored in what is known about COVID-19's impact now.
ServiceNow projected subscription revenue growth in the second quarter of 27% to 28% on a GAAP basis and 29% to 30% non-GAAP. For 2020, ServiceNow said it expects subscription revenue of $4.125 billion to $4.14 billion, up 27% from 2019.