Why you can trust ZDNET : ZDNET independently tests and researches products to bring you our best recommendations and advice. When you buy through our links, we may earn a commission. Our process

'ZDNET Recommends': What exactly does it mean?

ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing.

When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. Neither ZDNET nor the author are compensated for these independent reviews. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers.

ZDNET's editorial team writes on behalf of you, our reader. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. If we have made an error or published misleading information, we will correct or clarify the article. If you see inaccuracies in our content, please report the mistake via this form.


Slack AI is now available to all paid users. Here's what these features can do for your team

As an add-on for Slack Pro and Business+ plans, these generative AI features tackle many of your biggest Slack headaches.
Written by Sabrina Ortiz, Editor

Given that communication is key to any team's success, cross-organization communication platforms like Slack have become central components to many team interactions. To further optimize such teamwork, Slack is adding a slew of AI updates. 

On Thursday, Salesforce, Slack's parent company, made its Slack AI paid add-on -- with expanded language support -- available to all paid Slack users, giving them access to generative AI features natively infused throughout the platform. Previously, Slack AI was only available for Enterprise plans.

Also: Logitech mouse and keyboard users are getting a free AI upgrade

The Slack AI features address pain points users typically experience on the platform, such as being bombarded with messages, having trouble locating important materials, and keeping track of different channels.

For example, the recap feature gives users the opportunity to receive daily morning digests with summaries of channels they want to follow but can't commit to due to bandwidth constraints. Slack AI can even help users determine which channels to add to their recap based on Slack activity.

With Slack AI, users can also access an AI-powered search tool that answers content-related conversational questions and cites relevant Slack messages so users can continue to do some digging of their own. Lastly, the conversation summaries feature lets users get up-to-date on message threads and channels with a single click, providing them with detailed summaries that include important details such as action items, highlights, and more.

To address security concerns that may arise from letting a chatbot access all of your work conversations and data, Slack reassured users that the company does not use customer data to train large language models (LLMs) or serve other clients. Additionally, the company shared that Slack's LLMs are hosted in Slack's own virtual private cloud, "ensuring customer data remains in-house and exclusively for that organization's use."

Also: How Humane can fix the AI Pin (before it's too late)

The Slack AI paid add-on is available for all paid Slack plans, and is priced at $10 per user per month for Slack Pro and Business+ plans. Currently, Slack AI supports English, Spanish, and Japanese, with more languages coming soon, according to the release. 

Slack said that Slack AI will continue to get smarter. Next up, the company is developing search and summarization capabilities for more data sources such as files and clips -- and even huddles.

Editorial standards