Voice Europe 96: Macfarlane shows PC-based call centre

Macfarlane TeleSystems this week showed what it claims is one of the first integrated PC-based call centre systems, at the Voice Europe 96 exhibition at Olympia 2 in London.

Written by Arif Mohamed on Oct. 9, 1996

CallPlus is an all-in-one call centre for small- to medium-sized setups, linking phone operators through a LAN in a unit that integrates PABX, call switching and voice processing. It features call distribution through a Windows-based front-end, intelligent queuing, and voice-mail facilities. Macfarlane said the PC-based system is significantly cheaper than orthodox switch-based systems.

Macfarlane TeleSystems can be contacted by telephone on 0171-820 8999.

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