On today’s bank holiday with not too much happening I managed to get through a backlog of old post that had accumulated throughout the week. You know, the usual stuff – offers for cheaper car insurance, I may have already won a holiday in Antigua, am I worried about hard water etc…
So not much relevance to my life in the software industry then – or so I thought until I saw that NatWest bank with whom I take out home insurance, has offered to provide me with home insurance. Great! I thought – a new approach to boring old house insurance and they want to mail me about it. Of course not, it’s just that the bank’s database systems are simply not ‘connected’ enough to know that I am already a customer.
It’s at this point that I become “Mr Angry” and phone them up and get some poor sole in Bangalore. I then usually berate the unsuspecting phone-worker and start explaining how they need to get real and start looking for some new data integration software.
But – you know what? The sun is shining and that’s pretty unusual for a British bank holiday isn’t it? I think I’ll leave it for once.