Despite promising to restore Yahoo Mail service to its customers by 5pm EST, an unknown number of users are still unable to log in, and remain without email service.
An unknown number of users have been affected by Yahoo's as-yet-unnamed problem, spanning at least two and a half weeks - a problem that was not openly acknowledged by Yahoo until yesterday.
Only today Yahoo Mail's head Jeff Bonforte finally addressed the massive outage that has kept Mail users from sending or receiving email since at least November 25, in a blog post on the Yahoo Mail Tumblr.
As of this writing, Bonforte - the man who told employees at a staff meeting last Friday that the only way Yahoo Mail customers would leave the service was if Yahoo kicked Mail users in the [testicles] - is on Twitter hurrying to politely placate Mail's outraged users.
No access since Monday; mail missing since November 25
This is only slightly better than the way Yahoo eventually responded to its users over the enormous public failure of its Mail redesign back in October (the second redesign within a year, Marissa Mayer's forced Gmail cloning experiment).
Yahoo's blog acknowledges that users have been without email since Monday - but press outlets willing to look further should be reporting that Yahoo has acknowledged a serious Mail delivery failure since November 25.
At every instance, Yahoo is determined to describe the outage in minimizing terms, and appears intent to mark the issue as "COMPLETED" on its own blog post promising to restore mail service to its users - again, a promise in which it has not been successful in keeping.
As you may remember, a significant number of Mail users reported that they first began to lose the ability to send and receive Yahoo Mail upon completion of the redesign on October 8.
Of course, it doesn't really matter what Yahoo or Google think - as long as they don't seem to care what users think or experience, the only ones suffering by these companies' failed experiments are us, the users.