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Optus Business signs Energy Australia for telco and managed services

Optus Business has extended its telecommunications and managed services deal with Energy Australia for a further five years to provide security, datacentre, contact centre, and mobile management services.
Written by Corinne Reichert, Contributor

Optus Business has announced signing a deal with power utility Energy Australia to provide telecommunications and managed services over a period of five years.

Under the deal, Optus will provide a mix of datacentre, contact centre, mobile management, voice, data, cybersecurity, and managed services for Energy Australia and its 2.6 million customers.

The new services are expected to go live during the first half of 2017 as part of the energy company's "business transformation" and digitisation of customer service.

Optus Business earlier this month launched a series of cloud, collaboration, and infrastructure technologies alongside Cisco for the purposes of aiding enterprise and government customers in creating a "smart workplace".

The two companies are set to develop and implement a contact-centre-as-a-service (CCaaS) solution, including an interactive voice response system; and a video-conferencing-as-a-service (VCaaS) solution for use with Cisco's Jabber software.

They will also integrate Cisco's Spark tool for collaboration through Optus Business' unified-communications-as-a-service (UCaaS) solution and Cisco's Meraki cloud management system.

Optus Business added cybersecurity prevention, detection, and monitoring capabilities to its managed security services portfolio in September, with the solution running on Trustwave.

Optus' parent company Singtel said the cybersecurity solution bolsters its existing cybersecurity mechanisms, meshing with its Trustwave managed security services business unit and providing managed security services through Singtel's eight security operations centres.

Optus Business also signed a five-year UCaaS deal with health services company Uniting in February, and a five-year AU$75 million unified collaboration and communication services deal with travel agency Flight Centre in January.

The UCaaS offering for Uniting involves the provision of fixed voice, mobile, and data services to support Uniting's point-of-care technology; 2,400 mobile devices; and the implementation of a WAN solution across its 220 sites -- including offices, aged-care facilities, independent living units, childcare facilities, and community centres -- in New South Wales and the Australian Capital Territory.

Uniting said it will use Optus' services to consolidate its businesses, simplify processes, streamline back-office databases and systems, and utilise analytics and business intelligence to forecast future business needs.

The deal with Flight Centre, meanwhile, will see Optus Business lead the travel agency's "transformation strategy", with the contract also allowing for the telco to deliver global security, mobility, data connectivity expansion, and the migration of its operations to Optus' virtualised CCaaS solution.

The travel agent will be moved over to the CCaaS solution within 12 months.

Optus Business also provides telecommunications and managed services throughout Australia and Asia to ANZ Bank, last year extending its contract out to 2020.

Under the agreement, Optus and Singtel provide domestic data network services, international data network services, mobility, collaboration, contact centre services, and managed services for ANZ.

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