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Digital CX: Customer Experience Now More Than Ever

Name: Customer experience (CX): Core to going digital
Uploaded: 2020-09-18T14:45:08Z
Duration: 19 min 4 s
Description: Howard Lax, PhD, Principal of Global CX Consulting at Confirmit, talks with Larry Dignan about the art, science, and psychology of developing a great customer experience and how it fuels digital transformation.

As we move into the post-COVID era, how can digital CX continue to best serve the ever-changing needs of customers?

Customer experience (CX): Core to going digital

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