Accenture this morning announced it had won a five-year, multimillion dollar contract with Telstra to maintain the new
customer care and billing platform that the IT services giant helped develop.
Accenture will be responsible for the ongoing management of the
platform — part of a five-year transformation program which has seen Telstra cut
down the number of its internal IT platforms to reduce complexity
and cut costs — ensuring that it continues to work properly as further
migrations and software releases are undertaken.
"Accenture has worked with us on the transformation journey
since the beginning, so this is a logical extension of the work
they have already performed," Tom Lamming, Telstra transformation
and technology advisor said in a statement.
Accenture helped design and deploy the new billing platform, to which it
said 5 million consumer customers had now been migrated. Reaching
this number had originally been set for the end of June, but
after this was overshot, Sol Trujillo
moved the deadline to the end of September. There was no mention of the
business migrations, which were set to start in August.
Telstra said there had been no increase in complaint volumes as
the 8.5 million services were migrated to a new platform,
processing hundreds of thousands of orders and millions of
Neither Telstra nor Accenture disclosed the value of the deal.