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Accenture wins Telstra maintenance deal

Accenture this morning announced it had won a five-year, multimillion dollar contract with Telstra to maintain the newcustomer care and billing platform that the IT services giant helped develop.
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Written by Suzanne Tindal, News Editor on

Accenture this morning announced it had won a five-year, multimillion dollar contract with Telstra to maintain the new customer care and billing platform that the IT services giant helped develop.

(Credit: Telstra)

Accenture will be responsible for the ongoing management of the platform — part of a five-year transformation program which has seen Telstra cut down the number of its internal IT platforms to reduce complexity and cut costs — ensuring that it continues to work properly as further migrations and software releases are undertaken.

"Accenture has worked with us on the transformation journey since the beginning, so this is a logical extension of the work they have already performed," Tom Lamming, Telstra transformation and technology advisor said in a statement.

Accenture helped design and deploy the new billing platform, to which it said 5 million consumer customers had now been migrated. Reaching this number had originally been set for the end of June, but after this was overshot, Sol Trujillo moved the deadline to the end of September. There was no mention of the business migrations, which were set to start in August.

Telstra said there had been no increase in complaint volumes as the 8.5 million services were migrated to a new platform, processing hundreds of thousands of orders and millions of bills.

Neither Telstra nor Accenture disclosed the value of the deal.

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